AWD Moneyextra
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Site FAQs
- What is Moneyextra?
- How can I best view Moneyextra?
- How can I get in contact with you?
- Need help or advice?
- Do I have to register to use your services?
- How do I register to use your website?
- How do I sign in?
- How can I get a reminder of my username and password?
- Can I amend my details?
- How do I sign out of the website?
- How do I unsubscribe?
- How can I delete the details you hold for me?
- Is your website secure?
- How do I find an EPIC code?
- How can I find prices, graphs and other information on a particular company or fund?
- Do you offer a share trading service?
- Why do I see old data on the page?
- Can I advertise on your website?
What is Moneyextra?
Moneyextra is the award winning website from AWD plc., one of the UK and Europe's leading independent financial advisers helping private individuals, companies and their employees make the most of their money.
Further details about Moneyextra can be found here.
How can I best view Moneyextra?
Browsers:
Moneyextra is best viewed with Netscape Navigator 6.0 or above and Microsoft Internet Explorer 6.0 or above with JavaScript enabled. Some older browsers e.g. Cello or specialist browsers like AOL or Firefox will not always work well. The most likely pages to cause you trouble are interactive services like our comparison tools and the Moneyextra Portfolio. If you do find yourself having any trouble using our site, please e-mail us - we can almost certainly help. We also recommend that if you are using browsers less than version 4.0 you should seriously contemplate upgrading to the latest version. The most popular browsers - Microsoft's Internet Explorer and Netscape's Navigator - are free to download and are also on most CD-ROMs given away with popular computer magazines. Upgrading will not only improve your time on Moneyextra but will also improve your enjoyment of the internet as a whole.
Display sizes:
To view the Moneyextra site without scrolling horizontally you need to use a minimum resolution of 800 x 600 (regardless of monitor size). The site is best viewed in a 1024 x 768 screen resolution.
Assuming you are using a Microsoft Windows operating system you can change your screen resolution to either 1024 x 768 or 800 x 600 as follows:
- Click on the 'Start' button.
- Select 'Settings'.
- Select 'Control Panel'.
- When the Control Panel window opens double click the 'Display' icon.
- Click the 'Settings' tab and move the slider to the desired resolution.
- Click 'OK' (twice, if it appears a second time in a warning window).
It may be necessary to restart your computer (or just Windows) in order for the change to take place; this will depend on the operating system you are using.
A word of caution:
Please ensure your monitor / display adapter can display the resolution you have selected. If you select too high a resolution Windows will not be able to start (or if it does you may not be able to see anything). If this should occur use Safe mode in order to correct the problem. Please consult your Windows manual or Help topics for further information.
How can I get in contact with you?
We are contactable by phone, email or post. Details on how to contact us can be found here.
Need help or advice?
Call us on 0845 145 0145 or we can call you back.
Do I have to register to use your services?
No. Most of our services require no registration. If you try to access an area requiring registration (so we can identify you when you return), we will ask you to register. Registration takes just a few moments and is free. You can cancel at any time.
By registering with us, you are able to access our full range of services, as well as make use of our Virtual Portfolio system to track and monitor your investments. Further details on the benefits of registering can be found here.
How do I register to use your website?
Click the Register or Sign In option from the left hand side of the Homepage, under the heading Your Moneyextra. Then click Register Now! to answer a few questions that should only take a moment or two.
Please take care when entering your details.
We will then email you a password - please keep a note of both this and your chosen username so you can sign-in on future occasions.
How do I sign in?
Click on the Sign In option, which is on the left hand side of the Homepage, under the heading Your Moneyextra. Enter your sign in details and select a Security Option. Please note you only need to sign in when accessing parts of our service that require you to do so, for example your Portfolio.
How can I get a reminder of my username and password?
You may request a reminder e-mail from the link on the Sign In page. Either enter your username (if you have only forgotten your password) or your e-mail address (if you have forgotten both your username and password.) Please note, we are only able to send these details to the e-mail address we have registered on our database. For further help, please contact us on 0845 077 7085 or email us at customer.services@moneyextra.com.
Can I amend my details?
Yes. Firstly, sign in using the link on the Homepage, then return to the Homepage and click on the My Profile option, which is on the left hand side of the Homepage, under the heading Your Moneyextra.
Amend any details you need to, clicking on Next at the bottom of the page to move on to the next page. You will see a message confirming the changes have been made.
How do I sign out of the website?
Click on Sign Out on the left hand side of the Homepage, under the heading Your Moneyextra. Once signed out the option you have just clicked on will change to say Sign In.
How do I unsubscribe?
To unsubscribe to any newsletters you may be receiving from us, amend your details under My Profile using the process detailed above. If you experience any difficulties, please contact us on 0845 077 7085 or email us at customer.services@moneyextra.com.
How can I delete the details you hold for me?
If you wish to have your account removed completely, please contact us on 0845 077 7085. Please note that if you do this you will no longer be able to access any Portfolio you may have set up or use any of the other services available on our website.
Is your website secure?
We take your security very seriously. Parts of our service require registration and a password to access your details again. Furthermore, you will see the padlock symbol at the bottom of the page when you access a secure site.
How do I find an EPIC code?
An EPIC code is a three or more character code that is used to denote any particular traded share. Any such code is unique to that particular share.
You can look up an EPIC code by using the 'Financial Data' function on the Homepage. This is a facility with which you may either search for a particular share or fund, from where you can then get the information you need (see below), or list one of a number of indices (e.g. FTSE 100), where you can then find the particular company you need information on.
How can I find prices, graphs and other information on a particular company or fund?
Enter the name, part of name or EPIC code in the 'Financial Data' facility and press 'Go'. If there is more than one result, you will be presented with a list; in which case select the correct entry using the radio button next to it and then click the "draw chart" button at the bottom of the page.
An added feature of the graphing page may be found by clicking on the blue link 'Company News' at the top right of this page. This will take you to a page where you can view all company announcements that have been released recently.
If you have registered and signed in to the website, click on the graph to see the day's price movements. From here you can also customise the graph by changing the timescale displayed and compare its performance against a variety of indices, sectors or other companies.
Do you offer a share trading service?
Yes! Moneyextra Sharedealing offers the low trading price of £15 per trade of any size. However, frequent traders may benefit from rates as low as £8.50 per trade. Further details on Moneyextra Sharedealing can be found here.
Why do I see old data on the page?
When viewing a page on our website, check that the date at the top of the screen appears correct and/or your Portfolio says it has been updated recently. If either of these dates is old, it is most likely that you are viewing a "cached" page. A 'cached' page is an old snap shot of the web site your computer is showing rather than an up to date one. Cached pages allow you to view pages much quicker as you are not downloading all the details on each web page each time. Holding down the Ctrl key and hitting the F5 key will usually rectify this problem, as it forces your computer's browser to perform a complete refresh rather than use any cached version that may be present.
Can I advertise on your website?
We offer a full range of advertising opportunities, whether or not your business is of a financial nature. Further details on advertising opportunities can be found here.